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Tag Archives: PoS
Mint Velvet New Store Openings
Ellie: This month, our client Mint Velvet will be opening their 12th standalone store. To mark the occasion, I am here today with Nigel Hodgkins, our Store Development Consultant, who has supported Mint Velvet store openings from the outset. So … Continue reading
Posted in Anecdotes
Tagged Clients, Customer Service, Fashion, IT, Merchandising, Merret, PoS, Projects, Retail, Retail Assist, Retail Technology, Supply Chain
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A Day in the Life of Help Desk Call Handler Emily Harrison
Ellie: My ‘Day in the Life of’ interview today is with Emily Harrison, Help Desk Call Handler at Retail Assist. Emily, how long have you been working here now? Emily: I have worked for Retail Assist for 18 months, as … Continue reading
Posted in Day in the life of
Tagged Clients, Customer Service, Help Desk, IT, Managed Services, PoS, Retail, Retail Assist, Retail Technology, Service Desk, Support Centre
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Guest Blog: How Multi touch Technology is Improving the Retail Experience
Touchscreen technology may not be brand new. In fact, early touch screens were used over 30 years ago! Nowadays, any one of us with a smartphone or tablet will know what can be done on a small screen at the … Continue reading
Posted in Guest blog
Tagged Customer Service, Fashion, Food, IT, Loyalty, PoS, Retail, Retail Technology, Sales, Stores
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Retail Innovation Technology
Based on recent projects with our retail clients and the things they are considering implementing, I wanted to highlight future retail innovations. Retail technology developments currently taking place are all about personalisation; tailoring the experience to the customer, and providing … Continue reading
Posted in Opinion
Tagged Clients, E-commerce, Fashion, PoS, Projects, Retail, Retail Assist, Retail Technology
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Real Time Monitoring of the Till Estate
Alex: I’m here today with James Lowe, our Senior Analyst Developer. He currently works on Merret development, and has previously developed tailored solutions as part of our Store Systems Team. One of these was the monitoring of the till estate … Continue reading
Posted in Definitions
Tagged Clients, Help Desk, Managed Services, Merret, PoS, Retail, Retail Assist, Retail Technology, Sales, Service Desk, Support Centre
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Online Only Shoppers
According to recent Shoppercentric research, young men seem to be exempt from most of the traditional clichés surrounding the male species and shopping. In a recent study, 22% of men aged 25-34 agreed with the statement that they love making … Continue reading
Posted in Anecdotes, Just for fun, Opinion
Tagged E-commerce, Fashion, Multichannel, PoS, Retail, Retail Technology, Sales
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A Day in the Life of Systems Analyst Gareth Thorley
Ellie: Whilst I recently conducted a ‘week in the life of’ interview with one of our clients, it’s been a while since I caught up with one of the Retail Assist team on the blog. To remedy this, I’m here … Continue reading
Posted in Day in the life of
Tagged Clients, Customer Service, Help Desk, ISO20000, IT, PoS, Projects, Retail, Retail Assist, Retail Technology, Sales, Service Desk
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A week in the life of Dave Wilson, Head of IT Operations at Vue
Ellie: I’m here today with Dave Wilson, the Head of IT Operations at one of Retail Assist’s clients Vue. Hi Dave, how long is it that you’ve worked for Vue now? Dave: Hi Ellie, I joined Vue in February 2010 … Continue reading
Posted in Week in the life of
Tagged Cinema, Clients, Help Desk, IT, Operations, Outsourcing, PoS, Retail, Retail Assist, Service Desk
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5 Myths about IT Departments / Companies Dispelled
We’ve all heard the stereotypes about ‘techies’, and have probably watched the Channel 4 comedy ‘The IT Crowd’ – but are these fair representations of the IT department or support partners that you work with? Below are the 5 most … Continue reading
Posted in Opinion
Tagged Customer Service, Help Desk, IT, out-of-hours, PoS, Retail, Retail Assist, Retail Technology, Service Desk
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A Day in the Life of Product Coordinator Andy Thomas
Ellie: For my latest ‘Day in the Life of’ interview, I’m about to speak to one of Retail Assist’s longest serving members of staff, Product Coordinator Andy Thomas. How long have you been at Retail Assist now Andy? Andy: I’ve … Continue reading
Posted in Day in the life of
Tagged Clients, Development, PoS, RaX, Retail, Retail Assist, Retail Technology, Software, Store Systems, Support Centre
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