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Tag Archives: Managed Services
A Day in the Life of Help Desk Call Handler Emily Harrison
Ellie: My ‘Day in the Life of’ interview today is with Emily Harrison, Help Desk Call Handler at Retail Assist. Emily, how long have you been working here now? Emily: I have worked for Retail Assist for 18 months, as … Continue reading
Posted in Day in the life of
Tagged Clients, Customer Service, Help Desk, IT, Managed Services, PoS, Retail, Retail Assist, Retail Technology, Service Desk, Support Centre
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Outsourcing Q&A
Ellie: Following Retail Week’s recent feature, I’m here today with Retail Assist’s Executive Chairman Alan Morris to ask him some further questions related to outsourcing in the retail sector. Alan, what are some of the key considerations when retailers think … Continue reading
Posted in Opinion
Tagged IT, Logistics, Managed Services, Operations, Outsourcing, Retail, Retail Assist, Retail Technology, Spend
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Real Time Monitoring of the Till Estate
Alex: I’m here today with James Lowe, our Senior Analyst Developer. He currently works on Merret development, and has previously developed tailored solutions as part of our Store Systems Team. One of these was the monitoring of the till estate … Continue reading
Posted in Definitions
Tagged Clients, Help Desk, Managed Services, Merret, PoS, Retail, Retail Assist, Retail Technology, Sales, Service Desk, Support Centre
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Retail Assist 2011 Roundup
Happy 2012! I hope that the year ahead proves to be a good one for all the readers of the Retail Assist blog. 2011 was certainly a bumper year for Retail Assist, so we’re hoping that the next will be … Continue reading
Posted in Seasonal
Tagged Clients, Customer Service, Help Desk, IT, Managed Services, Merret, Outsourcing, Retail, Retail Assist, Retail Technology, Service Desk
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Cost of IT as a percentage of turnover
A recent Martec International survey highlighted expectations regarding the cost of IT services as a percentage of a retailer’s overall sales. According to this study, the average retail IT budget now stands at 1% of sales. A retailer’s typical IT budget … Continue reading
Posted in Opinion
Tagged E-commerce, IT, Managed Services, Operations, Outsourcing, Retail, Retail Technology, ROI, Sales, Spend
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Finding the perfect (outsourcing) partner
Typically at this time of year, numerous articles are dedicated to tracking down ‘the one’, and provide tips for finding lasting love. Not so much guidance is given to those looking for long-term partners in the business world, so I’m … Continue reading
Posted in Opinion, Seasonal
Tagged ISO20000, IT, ITIL, Managed Services, Outsourcing, Retail, Retail Assist, Retail Technology
1 Comment
ISO ISO Baby
All right stop collaborate and listen – following our recent audit, I’m proud to say that British Standards have confirmed the continuation of our ISO accreditation. For anybody who hasn’t heard of this, ISO20000 sets out best practice for IT … Continue reading
Posted in Opinion
Tagged ISO20000, ITIL, Managed Services, Projects, Retail Assist, Supply Chain
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