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Tag Archives: Customer Service
“It’s Easier to Keep a Customer than Find a New One” – A Guest Blog From Von Bismark
What does it take to keep your customers? Sales campaigns launched at existing customers can have success rates as high as 65-70%, while potential customers have just a 5% pick up rate. When you think about it, this makes perfect … Continue reading
Posted in Guest blog
Tagged customer retention, Customer Service, keepin customers happy
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Mint Velvet New Store Openings
Ellie: This month, our client Mint Velvet will be opening their 12th standalone store. To mark the occasion, I am here today with Nigel Hodgkins, our Store Development Consultant, who has supported Mint Velvet store openings from the outset. So … Continue reading
Posted in Anecdotes
Tagged Clients, Customer Service, Fashion, IT, Merchandising, Merret, PoS, Projects, Retail, Retail Assist, Retail Technology, Supply Chain
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A Day in the Life of Communications Executive Ellie Cook
Ellie: During my time at Retail Assist, I’ve interviewed various members of the team to ask them about their typical day at Retail Assist. Today, the tables are finally being turned and Alex Broxson our Head of Marketing will be … Continue reading
Posted in Day in the life of
Tagged Clients, Customer Service, IT, Marketing, Retail, Retail Assist, Retail Technology, Social media
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Client Quotes
In last week’s blog, I discussed some of my favourite quotes from various style icons. This inspired me to look back through Retail Assist’s client case studies and remind myself of some of the quotes made by our customers, who are … Continue reading
Posted in Just for fun, Quiz
Tagged Clients, Customer Service, IT, Retail, Retail Assist, Retail Technology
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A Day in the Life of Help Desk Call Handler Emily Harrison
Ellie: My ‘Day in the Life of’ interview today is with Emily Harrison, Help Desk Call Handler at Retail Assist. Emily, how long have you been working here now? Emily: I have worked for Retail Assist for 18 months, as … Continue reading
Posted in Day in the life of
Tagged Clients, Customer Service, Help Desk, IT, Managed Services, PoS, Retail, Retail Assist, Retail Technology, Service Desk, Support Centre
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Guest Blog: How Multi touch Technology is Improving the Retail Experience
Touchscreen technology may not be brand new. In fact, early touch screens were used over 30 years ago! Nowadays, any one of us with a smartphone or tablet will know what can be done on a small screen at the … Continue reading
Posted in Guest blog
Tagged Customer Service, Fashion, Food, IT, Loyalty, PoS, Retail, Retail Technology, Sales, Stores
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A Day in the Life of Account Manager Jane Caren
Ellie: Today’s ‘Day in the Life of’ interview is with Jane Caren, who has had a number of different roles during her time at Retail Assist. How long have you worked for the company now Jane? Jane: I started working … Continue reading
Posted in Day in the life of
Tagged Clients, Customer Service, Help Desk, ISO20000, IT, Retail, Retail Assist, Retail Technology, Service Desk, Support Centre
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Quiz: What kind of clothes shopper are you?
Last summer, Retail Assist’s quiz got people debating whether they were a ‘Traditional Shopper’, a ‘Best of Both Shopper’ or a ‘Tech-Savvy Shopper’. Now we’re about to quiz you again, but this time in relation to your clothing purchasing habits: … Continue reading
Posted in Just for fun, Quiz
Tagged Apps, Customer Service, Delivery, E-commerce, Fashion, IT, M-commerce, Multichannel, Omni-channel, Retail, Retail Assist, Retail Technology, Social media
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A Day in the Life of Accounts Assistant Stephanie Richardson
Ellie: Next up to be interviewed as part of our ‘Day in the life of’ feature is Retail Assist Accounts Assistant Stephanie Richardson. Hi Steph, how long have you worked for Retail Assist now? Steph: Hi Ellie, I’ve been here … Continue reading
Posted in Day in the life of
Tagged Clients, Customer Service, Finance, Retail, Retail Assist, Spend
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The #Nottingham Retail Scene
Today is the day that Nottingham will *hopefully* be trending on Twitter, thanks to the organisers of ‘Get Nottingham Trending Day’: http://www.getnottinghamtrending.co.uk/ and support of the local community. Having a Head Office based in Nottingham, we at Retail Assist already … Continue reading
Posted in Nottingham
Tagged Clients, Customer Service, Fashion, Food, Retail, Retail Assist, Sales, Stores
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