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Category Archives: Research
The Value of Client Involvement – Merret User Day Part 2
Whilst we can’t reveal the finer details of the day, the most recent Merret user session allowed us to gain feedback on a number of features that have either been developed, or are on the roadmap for development. We wanted … Continue reading
‘How Do You Shop?’ Part 2.
At the end of January we contacted some of our favourite bloggers with one simple question – ‘how do you shop?’ We had a great response, delivering some real insight into the way some of our favorite bloggers choose to … Continue reading
Posted in Research
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RBTE 2013
On Wednesday last week we visited the Retail Business Technology Expo. Held at Earls Court in London the event was filled with interesting technologies, our favourite retail publications and plenty of treats. We arrived early on in the day ready … Continue reading
A Conversation With Tim Moger, Head Of Development
At Retail Assist we work hard to maintain a group of employees with a passion for – and a high level of experience in – the retail sector. Along with many of our directors, the majority of our staff have … Continue reading
‘How Do You Like To Shop?’ – A Discussion With Popular Bloggers
In the ever changing world of retail it is interesting to observe how people shop – do the majority go in store, browse online or make orders via mobile? Have their habits changed over the last 5 years? Are they … Continue reading
10 Top Tips for Multichannel Retailing
Recent research from the Cranfield School of Management led them to compile 10 top tips for multichannel retailers. After reading the points, we wanted to share these and add to them, by reminding ourselves what some of the Retail Assist … Continue reading
Posted in Opinion, Research
Tagged Delivery, Integration Services, IT, Marketing, Merchandising, Multichannel, Outsourcing, Retail, Retail Assist, Retail Technology, Sales, Supply Chain
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Video Diaries
Retail Assist recently visited the Nottingham high street to ask shoppers how they prefer to shop. Now I’m not saying that I was offended, but I’ve never had so many people flee from me before! After Ellie and Sawan (who … Continue reading
Posted in Research
Tagged Apps, E-commerce, High Street, M-commerce, Retail, Retail Assist, Retail Technology
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IT Outsourcing – the trends
Having just read the European IT Outsourcing Intelligence Report 2011, I thought there were some key areas of interest regarding the factors taken into consideration when making the decision to outsource IT. It was apparent that choosing a provider within … Continue reading
Posted in Opinion, Research
Tagged Customer Service, IT, Outsourcing, Retail Assist, ROI, Spend
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Ask Alex
Over the last few months we have implemented an instant chat feature on our websites. This is aptly named ‘Ask Alex’, as you can ask me, Alex, Retail Assist’s Marketing Manager your Retail Assist related questions. Since the initial launch … Continue reading
Posted in Research
Tagged Customer Service, E-commerce, Fashion, Marketing, Retail, Retail Assist, Retail Technology, Sales
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Results of Retail Assist’s Multichannel Survey
We recently surveyed our internal team at Retail Assist to find out what their current multichannel shopping habits are, alongside future intentions. Although I can testify that the Sales and Marketing team tend to be a nosy bunch who enjoy … Continue reading
Posted in Research
Tagged Clients, E-commerce, M-commerce, Multichannel, Retail, Retail Assist, Retail Technology, Social media
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