Category Archives: Research

Is round the clock retailing backed up by 24 x 7 customer service and social media interaction?

April 2014: Multichannel retailing means consumers can shop round the clock, but are customer expectations being met in regard to customer service and social capability? We conducted some research to find out how the top 50 UK retailers use social … Continue reading

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Retail Business Technology Expo – 2014 – Show Highlights

Last week we visited the Retail Business Technology Expo at Earls Court in London; to catch up with some of our clients, to take a look at some of the technologies being exhibited, whilst also listening to some of the … Continue reading

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The Value of Client Involvement – Merret User Day Part 2

Whilst we can’t reveal the finer details of the day, the most recent Merret user session allowed us to gain feedback on a number of features that have either been developed, or are on the roadmap for development. We wanted … Continue reading

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‘How Do You Shop?’ Part 2.

At the end of January we contacted some of our favourite bloggers with one simple question – ‘how do you shop?’ We had a great response, delivering some real insight into the way some of our favorite bloggers choose to … Continue reading

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RBTE 2013

On Wednesday last week we visited the Retail Business Technology Expo. Held at Earls Court in London the event was filled with interesting technologies, our favourite retail publications and plenty of treats. We arrived early on in the day ready … Continue reading

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A Conversation With Tim Moger, Head Of Development

At Retail Assist we work hard to maintain a group of employees with a passion for – and a high level of experience in – the retail sector. Along with many of our directors, the majority of our staff have … Continue reading

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‘How Do You Like To Shop?’ – A Discussion With Popular Bloggers

In the ever changing world of retail it is interesting to observe how people shop – do the majority go in store, browse online or make orders via mobile? Have their habits changed over the last 5 years? Are they … Continue reading

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10 Top Tips for Multichannel Retailing

Recent research from the Cranfield School of Management led them to compile 10 top tips for multichannel retailers. After reading the points, we wanted to share these and add to them, by reminding ourselves what some of the Retail Assist … Continue reading

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Video Diaries

Retail Assist recently visited the Nottingham high street to ask shoppers how they prefer to shop. Now I’m not saying that I was offended, but I’ve never had so many people flee from me before! After Ellie and Sawan (who … Continue reading

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IT Outsourcing – the trends

Having just read the European IT Outsourcing Intelligence Report 2011, I thought there were some key areas of interest regarding the factors taken into consideration when making the decision to outsource IT. It was apparent that choosing a provider within … Continue reading

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