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Author Archives: Alex
Real Time Monitoring of the Till Estate
Alex: I’m here today with James Lowe, our Senior Analyst Developer. He currently works on Merret development, and has previously developed tailored solutions as part of our Store Systems Team. One of these was the monitoring of the till estate … Continue reading
Posted in Definitions
Tagged Clients, Help Desk, Managed Services, Merret, PoS, Retail, Retail Assist, Retail Technology, Sales, Service Desk, Support Centre
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Video Diaries
Retail Assist recently visited the Nottingham high street to ask shoppers how they prefer to shop. Now I’m not saying that I was offended, but I’ve never had so many people flee from me before! After Ellie and Sawan (who … Continue reading
Posted in Research
Tagged Apps, E-commerce, High Street, M-commerce, Retail, Retail Assist, Retail Technology
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Mobile saves the… jacket!
A few weeks ago I experienced for myself how amazing mobile shopping can be. Our regular blogger, Ellie will no doubt already be laughing at me as she reads this, as she knows how much I love my technology, but … Continue reading
Posted in Anecdotes, Just for fun
Tagged Apps, Delivery, E-commerce, Fashion, M-commerce, Multichannel, Retail, Retail Technology, Sales, Spend, Travel
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NRF 2012…New York…New York!
This year saw us attend the 2012 NRF (National Retail Federation) EXPO in New York, Not only was this a great retail event, but it was also my first time in New York. It was a welcome opportunity to see … Continue reading
Posted in Retail Assist in the USA
Tagged Customer Service, Fashion, IT, M-commerce, Retail, Retail Assist, Retail Technology, ROI, Social media, Spend, Sport, Travel, USA
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NRF – The countdown begins
As we are only a week away from attending NRF 2012 in New York, I wanted to share with you some of our preparations and plans. This is a particularly exciting event for me, as it’s not only my first … Continue reading
Posted in Retail Assist in the USA
Tagged Retail, Retail Assist, Retail Technology, Sales, Travel, USA
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The ‘Digital Native’ Generation
The purchasing habits of customers are changing, with those of tomorrow’s consumers being very different to those of older generations. Retailers need to be taking note of this now to ensure that they are able to attract and engage their … Continue reading
Posted in Opinion
Tagged Digital Native, Loyalty, Retail, Retail Assist, Retail Technology, Social media
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Round Up of the Retail Bulletin Mobile Summit 2011
Last week I attended the Retail Bulletin Mobile Summit. The summit kicked off with a key statistic which sets the level of importance held for retailers with mobile: 42% of organisations in the UK currently have a mobile strategy in … Continue reading
Posted in Opinion
Tagged Apps, M-commerce, Multichannel, Retail, Retail Assist, Retail Technology
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Retail Systems Multichannel Summit Roundup
Last week Ellie and I attended the Retail Systems Multichannel Summit, not only to see our Head of Multichannel, Andy Tudor on the Mobile Discussion Panel, but to pick up some insight from those in the retail sector. The day … Continue reading
Posted in Opinion
Tagged Digital Native, IT, M-commerce, Marketing, Multichannel, Retail Assist, Retail Systems, Tablet
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IT Outsourcing – the trends
Having just read the European IT Outsourcing Intelligence Report 2011, I thought there were some key areas of interest regarding the factors taken into consideration when making the decision to outsource IT. It was apparent that choosing a provider within … Continue reading
Posted in Opinion, Research
Tagged Customer Service, IT, Outsourcing, Retail Assist, ROI, Spend
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Ask Alex
Over the last few months we have implemented an instant chat feature on our websites. This is aptly named ‘Ask Alex’, as you can ask me, Alex, Retail Assist’s Marketing Manager your Retail Assist related questions. Since the initial launch … Continue reading
Posted in Research
Tagged Customer Service, E-commerce, Fashion, Marketing, Retail, Retail Assist, Retail Technology, Sales
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