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Monthly Archives: September 2011
Cost of IT as a percentage of turnover
A recent Martec International survey highlighted expectations regarding the cost of IT services as a percentage of a retailer’s overall sales. According to this study, the average retail IT budget now stands at 1% of sales. A retailer’s typical IT budget … Continue reading
Posted in Opinion
Tagged E-commerce, IT, Managed Services, Operations, Outsourcing, Retail, Retail Technology, ROI, Sales, Spend
1 Comment
Retail Systems Multichannel Summit Roundup
Last week Ellie and I attended the Retail Systems Multichannel Summit, not only to see our Head of Multichannel, Andy Tudor on the Mobile Discussion Panel, but to pick up some insight from those in the retail sector. The day … Continue reading
Posted in Opinion
Tagged Digital Native, IT, M-commerce, Marketing, Multichannel, Retail Assist, Retail Systems, Tablet
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IT Outsourcing – the trends
Having just read the European IT Outsourcing Intelligence Report 2011, I thought there were some key areas of interest regarding the factors taken into consideration when making the decision to outsource IT. It was apparent that choosing a provider within … Continue reading
Posted in Opinion, Research
Tagged Customer Service, IT, Outsourcing, Retail Assist, ROI, Spend
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Happy blogoversary to us!
Well September is here and for me personally, Autumn usually brings back unpleasant memories of new school terms and allergic reactions to leaves falling from the trees (do I ever learn to stockpile antihistamines in advance though? Not a chance). … Continue reading
Posted in Just for fun, Seasonal
Tagged Clients, Marketing, Multichannel, Outsourcing, Retail, Retail Assist, Retail Technology, Social media, USA
2 Comments