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Monthly Archives: August 2011
5 Retail Forces
Speaking as somebody who has recently completed a CIM (Chartered Institute of Marketing) qualification, I’ll admit that I sometimes lost sight of why I was doing it. During one memorable revision break I even contemplated changing career path and becoming … Continue reading
Channel agnostic consumers – the new retail religion?
Many consumers have preferred shopping channels – I’m no exception to this as I personally prefer not to shop in-store, but instead order online from the comfort of my own home. My wife has a different approach because she likes … Continue reading
Posted in Opinion
Tagged Catalogue, Customer Service, Delivery, E-commerce, Fashion, Loyalty, M-commerce, Multichannel, Retail, Retail Assist, Sales, Spend
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Top 5 student essentials from Retail Assist clients
When I was a student, I used to get frustrated by reminders in August that my long summer break would soon be drawing to a close… Now that I’m not at university, it’s time for revenge! I have however come … Continue reading
Posted in Just for fun, Seasonal
Tagged Clients, Fashion, Food, Retail, Retail Assist, Travel
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5 Top Tips for Reducing IT Expenditure
According to a recent Martec International survey of the UK’s top 100 retailers, their IT budgets have fallen to an all time low. The typical retail IT budget now stands at 1% of sales, compared to 1.1% for the previous … Continue reading
Posted in Opinion
Tagged E-commerce, Help Desk, IT, Marketing, Retail, Retail Assist, Retail Technology, Sales, Service Desk, Spend
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Ask Alex
Over the last few months we have implemented an instant chat feature on our websites. This is aptly named ‘Ask Alex’, as you can ask me, Alex, Retail Assist’s Marketing Manager your Retail Assist related questions. Since the initial launch … Continue reading
Posted in Research
Tagged Customer Service, E-commerce, Fashion, Marketing, Retail, Retail Assist, Retail Technology, Sales
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